EPASS — Change user password (administrator guide)

Document version 0.0.1 · Generated 15 May 2026, 09:02

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About this guide

This guide shows how someone with permission opens the Users list from Security, chooses Change password for a person, and walks through the confirmation dialogs. The automated screenshots do not save a new password: they tap YES to open the password fields, fill example text, then tap Cancel on the password form.

If a picture shows a blue frame, it is only to help you follow the steps; it is not part of the app.

Before you start

You are logged in as Administrator, Supervisor, or Chief. Security staff see the list but cannot change another user’s password from here.
Pick a test user when you practice. Changing a password is real: that person will need the new password to sign in.
Choose a strong password that meets your community’s rules. Type it twice so both fields match before you confirm.

What you will do

You will open Profile → Security → Users, open one person’s menu, tap Change password, answer the first confirmation, then enter the new password twice in the next dialog.

Steps

Step 1

Open the Users list

From Profile, go to the Security tab. Tap Users. When the list loads, you will see active users and their cards.

Example of the Users list after it loads

Step 2

Open the menu and find Change password

Tap the person’s card. A menu opens from the bottom. Change password starts the process for that account (next steps).

Change password is marked in the menu (example)

Step 3

Confirm that you want to change this user’s password

A message asks whether you are sure. Tap YES to continue to the password fields, or NO to stop. In some app languages the menu may be translated but these dialogs can still appear in Spanish.

Step 4

Enter the new password twice

Type the new password in the first field and repeat it in the second. Tap Confirm only when both match and you are sure. The app then saves the change and may show a short success notice. Tap Cancel to close without saving.

Example of the password fields in the dialog

Useful notes

The automated run fills example text in the fields for the picture, then taps Cancel so no real password is stored.