EPASS — Deactivate user (administrator guide)

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About this guide

This guide shows how someone with permission reaches the Users list from Security, opens a person’s menu, chooses Deactivate, and reads the confirmation message. The automated screenshots do not confirm deactivation: they tap Cancel so no account is changed.

If a picture shows a blue frame, it is only to help you follow the steps; it is not part of the app.

Before you start

You are logged in as Administrator, Supervisor, or Chief (roles that may deactivate users). Security staff can see the list but cannot deactivate or change passwords from here.
The Users list shows only active people. Pick someone you are allowed to manage; for practice, use a test user if you are not sure.
Deactivating is a real change: that person will no longer appear in this list. The account is not deleted from the system, but they stop being active until administration reactivates them if your community allows it.

What you will do

You will open Profile → Security → Users, open one person’s menu, tap Deactivate, and read the confirmation before deciding.

Steps

Step 1

Open the Users list

From Profile, go to the Security tab. Tap Users. When the list loads, you will see active users and their cards.

Example of the Users list after it loads

Step 2

Open the menu and find Deactivate

Tap the person’s card. A menu opens from the bottom with several actions. Deactivate is the one that starts the process (next step). Do not use it unless you really want that person to stop being active in the list.

Deactivate is marked in the menu (example)

Step 3

Read the confirmation

A message asks whether you are sure. If you tap Deactivate (or the equivalent confirm button), the person becomes inactive and disappears from this list. The app may then show a short success notice. If you changed your mind, tap Cancel. In some app languages the menu may be translated but this confirmation can still appear in Spanish.

Example of the confirmation before deactivating

Step 4

Who can deactivate

Administrator, Supervisor, and Chief can deactivate from this screen. Security sees the user list but, if they try to deactivate or change a password, the app explains they do not have permission.

The list only shows active users. After deactivation, search and filters will not find that person here until they are active again.

Useful notes

The automated run takes the picture of the confirmation and then taps Cancel. It never confirms deactivation.